How the voucher works

Please see the below for additional information regarding our gift voucher offering – we aim to keep this as simple and as straightforward as possible! Please do ask if you need us to clarify any of the below.

• The gift voucher must be used within 18 months of purchase (unless a longer duration is agreed with us in advance – please contact us to discuss)
• The gift voucher can be redeemed against any available calendar date within the 18-month period subject to availability.
• The gift voucher can used as a contribution towards the total balance (e.g. £100 gift voucher could be redeemed against a stay costing £300, thus leaving a remaining balance of £200 payable)
• The remaining balance must be paid before arrival as per our booking instructions.
• The responsibility/administration of the booking will fall to the person(s) using the voucher (i.e. not purchaser of the voucher)
• The gift voucher value is non-refundable once purchased and this includes remaining balances (e.g. a £300 gift voucher redeemed against a holiday costing £280 – the remaining balance of £20 would not be refunded but can be carried across for a further booking within the 18 month period)
• Once the booking has been confirmed, our standard terms and conditions apply